Usha Decors was started as a small family business way back in 1997 to manufacture teak furniture. In the last 16 years Usha Decors has been keeping itself abreast of changing consumer tastes and requirements. Besides being the pioneer of the transition from handmade furniture to machine made furniture Usha Decors has been the trail blazer in the branded furniture market and the modern retail format. Over the years Usha Decors has become synonymous with high quality wooden Teak furniture all over Chennai.
What has been the formula of success for Usha Decors? First and foremost the uncompromising commitment to quality. The right seasoning technology is applied to lend the wood all the durability. The modern automated production and quality control center are being manned by skilled technicians who have been specially trained in wood technology.
The second key factor behind Usha Decors’s success is the of retail outlet established in convenient location in Chennai in a space of 3000 sq.ft.
Varieties are limitless in Usha Decors – be it Cot or dining table or sofa center table and cupboard. There are over 50 to 70 designs/models for each. The innovative design department keeps updating the models as per the feedback received from customers from time to time.
Usha Decors leverages the IT in a very useful way. It employs latest software tools and systems in constantly getting the feedback from customers in identifying the changing needs of customers etc. The customer care division which handles the customer’s service requirements and the CRM initiatives are fully computerized.
Usha Decors announced the 8 Year warranty for Furniture and this is a trend setting initiative in the branded furniture market. This initiative has worked to the advantage of the customers who now stand to get warranty for free repairs similar to consumer durable products. Since Usha Decors uses the best materials and hardware it has no hesitation in giving written warranty for 8 years which other players are finding difficult to match. In cot we give you 25 years of warranty because of the use of ISI grade raw materials.